Margaret Cunningham remembers a fraught encounter at the nursing home where her father, then 89, lived outside Dallas. A number of things bothered her about her father’s care, and she said she felt unable to elicit much cooperation from the staff. So she raised these issues with a social worker.
“She was cold and snippy, just not sympathetic,” Ms Cunningham recalled. “She said, ‘Well, that’s the way it has to be.’ ”
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